Delivery and Refund Policies:
Delivery is to your door only. We do not arrange for appliances to be installed for you. Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.
Delivery and Acceptance
North Island normally within 3-5 working days after the payment clears.
South Island normally within 5-7 working days after the payment clears.
Some rural locations might take longer.
Deliveries may be affected by a number of factors that we have no
influence over. In no circumstances can we accept responsibility for
delays that are caused by circumstances that are beyond our control.
The goods must be checked immediately on delivery for damage before accepting them. Damaged packaging should be checked and noted on the delivery docket. Damaged goods should be rejected. If you sign for the goods as being in good order and condition, no claim for freight damage can be accepted. If for any reason it is not possible to check the goods at the time of delivery, they should be signed for as “not checked, S.T.I. (subject to inspection)”. If goods are accepted and signed for without qualification, no subsequent claim for damage can be accepted.
We aim to ship your order as soon as possible to the delivery address you have provided. We don't generally hold goods for delivery at a later date. If you have a special request such as delayed delivery, you must contact us first to check that this will be possible otherwise your order will be shipped straight away..
Damage in Transit
Goods not examined at time of delivery must be signed for as “not checked, S.T.I. (subject to inspection)”. Otherwise they will have been accepted as in good order and no claim for damage in transit may be made.
Any damage or defects discovered in ‘unchecked’ goods subsequent to acceptance on delivery must be notified to us without delay and within 72 hours. Goods reported as damaged after the 72-hour period will be deemed to have been damaged whilst in your care and replaced only at the sole discretion of ApplianceSmart. Under no circumstances should a damaged appliance be installed, doing so will be taken as acceptance of it.
Faults reported after the 72-hour period following delivery will come under the manufacturer/importer’s warranty. The customer will report the fault to the appropriate help desk or complete the online Warranty Service Request Form.
To make a damage claim, simply email us with an explanation of how the damage was discovered and photo's of the damaged appliance and the packaging it came in. Photo's of the packaging must clearly show all sides of the box.
Refund Policy
If you have a problem with the goods or our service, contact us without delay. Refunds will be given at the sole discretion of Great Deals Direct Ltd.